Terms and conditions

Company information

Registered name: Marco António Nunes Taylor dos Santos Lança
Address: Loures, PORTUGAL
Email: info@marcotaylorautor.com
Phone: +351 219440026

Prices

The prices in our shop include VAT, but they don't include shipping costs. These are calculated in the checkout process, before completing your purchase.

The client will pay a global sum corresponding to the value of the purchased products, including the costs for shipping.

Shipping costs

We charge shipping costs for every order. The amount depends on the number of items in your order and where they're being shipped to. The higher the number of items purchased, the cheaper the shipping cost is per item.

All shippings are sent via registered mail.

Shipping

Our orders are sent via CTT. A confirmation email will be sent after the package has been shipped.- the tracking number will be included in that email.

Payment methods

International purchases in our shop can be paid only via Credit Card or Paypal.

Exchanges and returns

In case any item in your order is damaged when you receive it, we will exchange it for a new one or return your money (including shipping costs), within 30 days.

Deliveries

We take care of orders within 1 to 2 days. If you are in Europe, you will receive it in 7 to 9 days. Otherwise, please be more patient, it can take 2 weeks. For any country outside of Europe, the delivery may take 2 to 5 weeks. Delivery outside of the EU may be subject to local import taxes, which are your responsibility.

Delivery guarantee

In case your order gets lost on the way, we'll resend it.

In case the package hasn't been reclaimed at the post office or in case the buyer didn't write a correct shipping address, we will resend it against the payment of the additional shipping costs.

Other information

If your order also includes illustrations, they will be sent as separate packages.

Privacy policy

Learn more about how we use your data to process our deliveries on our Privacy Policy.

Complaints

If you have a complaint, please contact the author. The contract between us shall be governed by and interpreted in accordance with Portuguese law . If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr/.